{"id":988398,"date":"2023-08-08T13:02:44","date_gmt":"2023-08-08T12:02:44","guid":{"rendered":"https:\/\/fossefamilypractice.com\/?page_id=988398"},"modified":"2024-01-04T19:06:40","modified_gmt":"2024-01-04T18:06:40","slug":"feedback","status":"publish","type":"page","link":"https:\/\/fossefamilypractice.com\/index.php\/feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988398\" class=\"elementor elementor-988398\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68374418 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"68374418\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-312cc3d3\" data-id=\"312cc3d3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:66,&quot;end&quot;:93}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-296c4eed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"296c4eed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-234e0fb3\" data-id=\"234e0fb3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-443d65ac\" data-id=\"443d65ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-368401a3 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"368401a3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17075dc0\" data-id=\"17075dc0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16ad95af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16ad95af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37edd76d\" data-id=\"37edd76d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c17c907 elementor-widget-mobile__width-auto elementor-widget elementor-widget-heading\" data-id=\"c17c907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Get Care <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-895c55c elementor-hidden-desktop elementor-hidden-tablet\" data-id=\"895c55c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e6e13c elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"21e6e13c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-emergency-phone\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-730f373b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"730f373b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0116%20285%207329\">0116 285 7329<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-69814166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69814166\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-21e8ffd8\" data-id=\"21e8ffd8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605697a8 elementor-widget elementor-widget-heading\" data-id=\"605697a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Find NHS services near you<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78a434c elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"78a434c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ec61d77\" data-id=\"5ec61d77\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-115dbb97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"115dbb97\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2951e2c9\" data-id=\"2951e2c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63fcf6e6 elementor-align-left elementor-mobile-align-left elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"63fcf6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"index.php\/book-an-appointment\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request Appointment &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-291b3db7 elementor-hidden-phone\" data-id=\"291b3db7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ad6b51a elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2ad6b51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-emergency-phone\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b26fb05 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"2b26fb05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0116%20285%207329\">0116 285 7329<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19af3923 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"19af3923\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76b66c9d\" data-id=\"76b66c9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1edd29b0 elementor-widget elementor-widget-heading\" data-id=\"1edd29b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">At Fosse Family Practice, we believe that your voice is essential in shaping the quality of care we provide. <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59dbfdae elementor-widget elementor-widget-text-editor\" data-id=\"59dbfdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We understand the importance of patient feedback in creating an exceptional healthcare experience tailored to your needs. By sharing your thoughts, experiences, and suggestions, you play a vital role in improving our services.<\/p><p>\u00a0<\/p><p>Your feedback serves as a powerful tool that helps us understand what we are doing well and where we can enhance our care. It allows us to celebrate the successes we&#8217;ve achieved together and identify areas where we can make meaningful improvements. Your insights help us deliver the highest standard of care, ensuring that every visit to our clinic is a positive and personalized experience.<\/p><p>\u00a0<\/p><p>Listening to your feedback not only helps us improve, but it also strengthens the bond between you and our healthcare team. Your input shows that we value your perspective and are committed to providing the best care possible. By actively incorporating your feedback, we can continuously enhance our services, address any concerns, and create an environment where your health and well-being are prioritized.<\/p><p>\u00a0<\/p><p>We encourage you to share your feedback openly and honestly. If you have a complaint, we have provided a comprehensive complaints leaflet where you can find all the necessary resources and information to register your complaint. Please review the leaflet by visiting the below link. Your complaint is important to us, and we are dedicated to addressing it promptly and resolving any issues you may have encountered.<\/p><p>\u00a0<\/p><p>We are committed to fostering an atmosphere of trust and continuous improvement. Your feedback is invaluable in shaping the future of our healthcare services. Together, let&#8217;s empower your health journey and create a partnership that leads to exceptional care and a positive healthcare experience.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Changes to how you make a complaint about primary care from 1 July 2023<\/span><\/b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the <\/span><span lang=\"EN-GB\"><a href=\"https:\/\/www.gov.uk\/government\/publications\/the-nhs-constitution-for-england\"><span style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #0563c1; mso-fareast-language: EN-GB;\">NHS Constitution on GOV.UK.<\/span><\/a><\/span><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">From 1 July 2023 new changes have been introduced to the way members of the public make a complaint about primary care services to the commissioner.<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">By primary care services we mean GPs, dentists, opticians or pharmacy services.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">There are two ways you can make a complaint:\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; text-indent: -0.25in; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-transform: var(--vamtam-primary-font-transform,none); font-family: Arial, sans-serif; color: #231f20;\">\u00a0<\/span><\/p><ul><li style=\"line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; text-indent: -0.25in; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-transform: var(--vamtam-primary-font-transform,none); font-family: Arial, sans-serif; color: #231f20;\">You can complain to the healthcare provider: <\/span><span lang=\"EN-GB\" style=\"font-size: 12pt; text-indent: -0.25in; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-transform: var(--vamtam-primary-font-transform,none); font-family: Arial, sans-serif; color: #0b0c0c;\">this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.\u00a0 \u00a0<\/span><\/li><li style=\"line-height: normal;\"><span style=\"color: #231f20; font-family: Arial, sans-serif; font-size: 12pt; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-indent: -0.25in; text-transform: var(--vamtam-primary-font-transform,none);\">You can complain to Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB): this is the organisation that paid for the service or care you received.\u00a0<\/span><\/li><\/ul><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact LLR ICB instead of NHS England.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">You can do this by:\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Telephone: <\/span><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">0116 295 7572<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">Email: <\/span><span lang=\"EN-GB\"><a href=\"mailto:llricb-llr.enquiries@nhs.net\"><span style=\"font-family: 'Arial',sans-serif;\">llricb-llr.enquiries@nhs.net<\/span><\/a><\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">Writing to us at: <\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif;\">Corporate Governance Team<\/span><\/p><p style=\"line-height: normal; text-autospace: none;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; mso-fareast-language: EN-GB;\">NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB)<\/span><\/p><p style=\"line-height: normal; text-autospace: none;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; mso-fareast-language: EN-GB;\">Room G30, Pen Lloyd Building<br \/>County Hall, Glenfield<br \/>Leicester, LE3 8TB<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">If you want to make a complaint directly to the provider of the primary care service, you still can \u2013 that does <b><u>not <\/u><\/b>change on the 1 July 2023.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Members of the public with ongoing complaints received on\/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 9.0pt; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #221f20; mso-fareast-language: EN-GB;\">If you have any queries, please contact the ICB at <\/span><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">0116 295 7572.<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\"><a href=\"https:\/\/www.nhs.uk\/using-the-nhs\/about-the-nhs\/how-to-complain-to-the-nhs\/\"><span style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #0563c1; mso-fareast-language: EN-GB;\">Find out more about how to feedback or make a complaint about an NHS service<\/span><span style=\"font-size: 15.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #0563c1; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e52daa elementor-widget elementor-widget-spacer\" data-id=\"3e52daa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa25a2 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"1aa25a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Patient Resources<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47d686fc elementor-widget elementor-widget-spacer\" data-id=\"47d686fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a6ce4f1 elementor-widget elementor-widget-heading\" data-id=\"3a6ce4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Click links below for further information.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc353d6 elementor-widget elementor-widget-spacer\" data-id=\"3bc353d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e83bdd elementor-widget elementor-widget-heading\" data-id=\"3e83bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:fossefamilypractice.noreply@nhs.net?subject=Patient%20Feedback\">email us your feedback<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d20826b elementor-widget elementor-widget-heading\" data-id=\"3d20826b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/fossefamilypractice.com\/wp-content\/uploads\/2023\/08\/PODs-Frequently-Asked-Questions.pdf\">frequently asked questions<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38d48396 elementor-widget elementor-widget-heading\" data-id=\"38d48396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">patient complaints leaflet<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-71375ba3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71375ba3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b12d816\" data-id=\"b12d816\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27fcc9e2 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"27fcc9e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div  class=\"elementor-icon-box-wrapper vamtam-is-link\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"index.php\/care-and-support\/\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-heartbeat\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t\t<a href=\"index.php\/care-and-support\/\">Care and support<\/a>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">Here you will find a wealth of information and advice to help you take care of your health and wellbeing.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-29d36975\" data-id=\"29d36975\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55a3eded elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"55a3eded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div  class=\"elementor-icon-box-wrapper vamtam-is-link\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"index.php\/self-care\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hand-holding-heart\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t\t<a href=\"index.php\/self-care\">Self care<\/a>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\"><span style=\"font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; white-space: normal;\">Many minor ailments that are typically seen by GPs can be treated at home, which can save you a trip to the doctor.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75d3a115\" data-id=\"75d3a115\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5885ceb0 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5885ceb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div  class=\"elementor-icon-box-wrapper vamtam-is-link\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"index.php\/new-patients\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-plus\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t\t<a href=\"index.php\/new-patients\">New patients<\/a>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">A guide on how to join our practice and what to expect during the registration process.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fd51e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fd51e8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9556ee\" data-id=\"f9556ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Get Care 0116 285 7329 Find NHS services near you Request Appointment > 0116 285 7329 At Fosse Family Practice, we believe that your voice is essential in shaping the quality of care we provide. We understand the importance of patient feedback in creating an exceptional healthcare experience tailored to your needs. By sharing your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-988398","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Feedback - Fosse Family Practice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fossefamilypractice.com\/index.php\/feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feedback - Fosse Family Practice\" \/>\n<meta property=\"og:description\" content=\"Get Care 0116 285 7329 Find NHS services near you Request Appointment &gt; 0116 285 7329 At Fosse Family Practice, we believe that your voice is essential in shaping the quality of care we provide. We understand the importance of patient feedback in creating an exceptional healthcare experience tailored to your needs. 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